How can I cancel within the 14-day cooling-off period?
If you’re within the 14-day cooling-off period, you can only cancel your membership without a fee if you have not used the facilities.
If you have visited the club, charges apply as follows:
- 0-1 Visit: No fee charged
- 2-3 Visits: Day pass fee per visit will be applied (this amount varies between €10-€30 depending on the club)
- 4 or More Visits: A flex membership fee will be charged.
Here’s how to submit a cancellation request via the TrainMore app:
1) Open the TrainMore app and go to Studio.
2) Select Self-Service.
3) Tap on Contract Data, then on your active membership.
4) Choose Cancel Contract, then tap Proceed to Cancellation
5) Select your contract-end date
6) As cancel reason specifically select '14-day cooling off period'
7) Confirm your request.
Our team will review your submission, and if it’s approved, you’ll receive a notification confirming the updated cancellation date. Please make sure to check your financial account in the app under Studio > Self-service to see if any outstanding fees remain. If so, you can easily settle them through the app.
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