What is the policy for missed or late-cancelled PT appointments?

If you miss your Personal Training appointment or cancel it too late, you will unfortunately lose your PT credit.

To help you remember, you’ll receive an appointment reminder email 48 hours before your session. Make sure to cancel at least 24 hours in advance to avoid losing your credit.

You can easily cancel your appointment via the app. For step-by-step instructions, check out our FAQ article: