What is the no-show policy for classes & free services?

Yes, there is a no-show policy in place for missed classes. Here's how it works:

What counts as a no-show: A no-show occurs when you fail to attend a scheduled class without cancelling your booking at least 1 hour before the class start time.

How the policy works:

- 1st no-show: You'll receive a warning email.

-2nd no-show: A 2-week class booking restriction is applied.

-Every no-show after that: A further 2-week restriction is applied.

What a booking restriction means: During a restriction, you're still welcome to attend classes. However, you won't be able to book in advance; instead, please check with the front desk before the class to see if a spot is available.

You'll receive an automated alert after your first no-show (warning) and whenever a booking restriction is applied.

We encourage all members to cancel in advance if they can't attend, to avoid restrictions and give others the opportunity to participate.