How to cancel a booked PT session via the app?

Cancelling your booked PT session can go one of two ways, depending on the type of trainer at your club. 

To cancel a booked PT session that you have booked through the app with one of the TrainMore-employed trainers, follow these steps: 

1) Open the app and go to Studio. 

2) Tap on Appointments. 

3) Select Show My Appointments. 

4) Tap on the appointment you want to cancel. 

5) Verify that you have selected the correct booking, then click on Cancel Booking. 

6) Confirm your cancellation request by tapping Yes.

Be aware! We have a cancellation policy of 24 hours for personal training appointments. A credit will be deducted in the event of a late cancellation or no-show.

If you’re training with an independent Personal Trainer, cancellations or rescheduling must be arranged directly with your trainer.