How can I freeze my membership?
| Can't train for a while because of an injury or illness? You can freeze your membership for at least 1 month and up to 6 months per 12 months. How to request a freeze in the app: - Open the app and go to Studio. - Select Self-Service, then Idle Period. - Upload a document that supports your request, such as a doctor's note, physiotherapy note or specialist appointment confirmation. Make sure the personal details on the document match your membership. We'll review your request and confirm by email once it's approved, or let you know if we need anything else. Good to know: - Your freeze can only start once we've received your document. We can't freeze your membership retroactively. - The frozen period is added to the end of your contract. - Freezing isn't possible with a flex membership. |
