How can I change my membership?

You can change your membership at any time. Please note the following: 

Membership upgrades:

An upgrade is any change to a membership that results in the same or a higher fee when compared to your current membership fee.

When upgrading your membership, your current contract end date will remain unchanged. In addition to this, any promotion on your fees will continue until the original end date of the promotion.

Membership downgrades:

A downgrade is any change to a membership that results in a lower fee when compared to your current membership fee.

When downgrading your membership, a new contract term will begin from the date of the downgrade. Any promotion on your fees will only continue until the original end date.

Exception – Relocation:

If you are relocating and can provide suitable proof of your new address, you may downgrade without starting a new contract term.

In this case, your membership is handled the same way as an upgrade in that you keep your same contract end date, and the promotion runs until the original planned end date. 

Changing the length of your contract:

You can reduce your contract length (from 2 years to 1 year). However, you will be required to pay the difference in membership fees, and if applicable, any promotion difference. 

It is not, however, possible to increase the duration of your membership whilst within your contract term. 

Changes outside your contract term:

If you are no longer within a contract term, any membership change is possible, and this will start a new contract term. You would also be eligible for a new promotion on your membership fees.

How do I request a membership change?

To request a membership change, please contact our Member Care team using this form.