How can I make a formal complaint?
| We're sorry to hear you're unhappy. Please contact the Club Manager of your club first at reception. Has your complaint already been handled by the Club Manager, but would you like to take it further? Please ask them to escalate it. The Club Manager will then pass it on to the right team. Would you rather not contact the club, or do you need help with something else? You can also reach out to our Member Care team using the Contact us for support button below. |
